Staff Training Courses

Take a look at the wide range of business skills courses

Train the Trainer

2-day course: Learning styles, micro-delivery

Train the Trainer Express

1-day course: Learning styles, delivery techniques

Time Management

Time saving techniques and strategies

Management Training

Communication, behaviour management, feedback

Supervising Others

Responsibilities, feedback, taking ownership

Customer Service Training

Communication, uniformity and consistency

Telephone Techniques

Telephone customer service tips and techniques

Presentation Skills

Designing and delivering effective presentations

Effective Meetings

Structure, purpose and direction

Effective Communication

Competent workplace communication skills

Improving Personal Impact

Increasing self-confidence and motivation

Project Management

Skills and techniques to effectively manage projects

Performance Management

Managing performance, helping under performers

Conflict Management

Dealing with workplace conflict

Change Management

Managing change in the workplace

Teams and Team Building

Encouraging productive team-working

Taking Minutes

Taking and writing minutes in meetings

1-to-1 Coaching

Bespoke coaching sessions for staff development

 Challenging Behaviour

Understanding the behaviour response cycle

Providing Feedback

How to give constructive and meaningful feedback

PowerPoint Presentations

Creating and delivering PowerPoint presentations

Delivering Employability Skills

Job search, CVs and interview preparation

Developing Your Clients' CVs

Layouts, career profiles and highlighting key skills

Distance Learning Train the Trainer

Study at work/home: Learning styles, training plans

Most organisations have a great team of staff. But how much more productive could they be with a little additional development? We specialise in delivering staff development training courses that tackle soft-skill areas such as time management, communication and telephone techniques. Additionally, we provide training for newly appointed managers, supervisors and team leaders, and for more specialised subjects like dealing with challenging behaviour. We also offer a bespoke 1-to-1 coaching service that is a highly effective solution to issues identified through staff appraisals and performance reviews. If you would like to discuss your specific staff development needs, then please use the form on our Contact page.

Award-winning business skills training courses delivered throughout Scotland