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An award-winning management training course that develops effective management skills

Management Training Course

A 2-day or 3-day management training course to help you develop effective leadership skills

"I now feel more confident as a manager and able to deal with difficult situations."

This is a tailor-made 2-day or 3-day course that will help managers to efficiently and effectively manage in the workplace.

The aim of this course is to help you to confidently perform your role as a manager within your organisation.

  - Understand the responsibilities of a manager
  - Effectively manage a team of people
  - Develop strategies to deal with conflict

"This is exactly what I needed as I go forward into my management role."

Content is designed to meet the specific needs of your organisation, and can include the following:

Unit 1 Managing people overview
This unit looks at understanding the role of a manager; the responsibilities, barriers faced and skills required, as well as exploring common mistakes made by newly-appointed managers

Unit 2 Motivation and leadership
This unit explores the difference between job satisfaction and motivation; identifying ways in which staff motivation can be increased. It also looks at leadership and six common leadership styles - coercive, authoritative, affiliative, democratic, coaching and pacesetting

Unit 3 Setting goals
Unit 3 addresses the importance of setting goals for staff members as well as yourself, using the SMART goal technique

Unit 4 Delegating tasks
This unit covers techniques that can be used to effectively delegate tasks to members of your team

Unit 5 Providing feedback
Unit 5 addresses the importance of regular and constructive feedback. It identifies things to keep in mind when providing feedback and looks at different feedback techniques, including the sandwich technique and self-reflection

Unit 6 Effective communication
The unit on communication deals with the advantages, barriers faced and skills required to be an effective communicator in a management role. It addresses the three elements of face-to-face communication (what you hear, what you say, how you say it), questioning techniques, techniques for saying no, using the I statement, the difference between requests and suggestions, the power of an apology and the importance of body language

Unit 7 Assertiveness
This unit looks at the importance of assertiveness in your management role, looking at different types of assertiveness and ways in which to be assertive

Unit 8 Time management
Unit 8 ensures a clear understanding of time management, looking at the advantages of effective time management, the consequences of poor time management, and the skills and qualities needed to effectively manage your time. The unit explores techniques to prioritise and schedule tasks, tools to assist with time management, ways to manage interruptions, techniques to avoid procrastination, and ways to manage phone calls and email

Unit 9 Coaching
This unit looks at how effective coaching techniques can improve your team's performance, help achieve an individual's optimal performance, allow you to delegate effectively, and give your staff members meaningful goals to work towards. It looks at the four stages of learning, learning styles, how to deal with resistance to being coached, ways to effectively demonstrate a task and techniques for delivering a 1-to-1 coaching session

Unit 10 Reviews and appraisals
This unit explores the advantages of regularly reviewing/appraising your staff members, techniques for delivering a review and effective review questions

Unit 11 Conflict management
This final unit looks at situations in which, as a manager, you need to deal with conflict, explores the steps required, recommends phrases to begin difficult conversations, looks at the importance of understanding the behaviour cycle, and suggests effective ways to deliver unwelcome news

"Excellent management course. Covers everything that is relevant."

2 or 3 days

GBT Certificate of Competence

Delivered at your premises (delivery facilities can be provided at an additional cost)

from £850 per group

"Fantastic. Would highly recommend."


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Download the PDF Information Sheet for this course

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Management training is part of a range of business skills development training courses we offer as part of an employees' professional development.

Winner of Best Creative Training and Development Firm - Scotland
2018 and 2019 UK Enterprise Awards hosted by SME-News

Delivering dynamic and effective management and business skills training courses in Glasgow, Edinburgh, Dundee, Aberdeen and Inverness