A tailor-made course exploring ways to supervise a team of workers
Supervising and Leading Others
A 1 or 2 day training course to help you develop effective leadership skills within your supervisory role
"Relevant, concise and
well presented. Thank you."
Introduction
This
bespoke training course is
designed for anyone who wants to develop their
understanding of the roles and responsibilities of being
a supervisor, team leader, chargehand or foreman.
Aim
The aim of this course is to help you develop effective
leadership skills within your supervisory role.
Objectives
- Recognise the responsibilities you have as a
supervisor
-
Learn ways to deal with the challenges of the role
- Take ownership
and support your staff within their work roles
"Really useful and
engaging."
Content
Content is designed to meet
the specific needs of your organisation, and can include
the following:
Supervising others
overview
This unit looks at understanding the
role of a supervisor, chargehand or foreman; the
responsibilities, barriers faced and skills required, as
well as exploring common mistakes made by newly-appointed
supervisors
Setting goals
and objectives
This unit addresses the importance of setting goals for
staff members as well as yourself, using the SMART goal
technique
Motivation and leadership
What motivates people in the workplace? This unit
explores the reasons we come to work and the reasons we
work harder when we're there. It also looks at leadership
styles that will help get the best out of teams and
individuals.
Time management
This unit ensures a clear understanding of time
management, looking at the advantages of effective time
management, the consequences of poor time management, and
the skills and qualities needed to effectively manage
your time. The unit explores techniques to prioritise and
schedule tasks, tools to assist with time management,
ways to manage interruptions, techniques to avoid
procrastination, and ways to manage phone calls and email
Effective communication
The unit on communication deals with the advantages,
barriers faced and skills required to be an effective
communicator in a supervisor's role. It addresses the
three elements of face-to-face communication (what you
hear, what you say, how you say it), questioning
techniques, techniques for saying no, using the I
statement, the power of an apology and the importance of
positive body language
Providing
feedback
This unit addresses the importance
of regular and constructive feedback. It identifies
things to keep in mind when providing feedback and looks
at different feedback techniques, including the sandwich
technique and self-reflection
Giving clear instructions
This unit explores
the importance of giving clear and precise instructions
when delegating or assigning tasks to members of staff
Assertiveness
This unit
looks at the importance of assertiveness in your
supervisor role, looking at different types of
assertiveness and ways in which to be assertive
Managing conflict and dealing with
difficult employees
This unit looks at
situations in which, as a manager, you need to deal with
conflict, explores the steps required, recommends phrases
to begin difficult conversations, looks at the importance
of understanding the behaviour cycle, and suggests
effective ways to deliver unwelcome news
Coaching and training
This unit looks
at how effective coaching techniques can improve your
team's performance, help achieve an individual's optimal
performance, allow you to delegate effectively, and give
your staff members meaningful goals to work towards. It
looks at the four stages of learning, learning styles,
how to deal with resistance to being coached, ways to
effectively demonstrate a task and techniques for
delivering a 1-to-1 coaching session
Duration
1 or 2 days
Certification
GBT Certificate of Attendance
Location
Delivered at your premises (delivery facilities can be
provided at an additional cost)
Cost
from £700 per group
"Very practical, insightful and appropriately paced."
"Being a new supervisor, everything Gary touched on was useful in supervising people and having the confidence to do so."
"Interesting and enjoyable activities throughout."
You might also be interested in our management training course
Download the PDF Information Sheet for this course
Contact us
Supervisor training is part of a range
of soft-skills business development training courses we
offer as part of an employees' professional development.
Winner of Best Creative
Training and Development Firm - Scotland
2018 and
2019 UK
Enterprise Awards hosted by SME-News
Delivering dynamic and effective training courses across Scotland, England, Ireland and Wales