workplace communication skills 

Workplace Communication: Building Better Workplace Relationships

An interactive business skills workshop exploring ways to develop your workplace communication skills

"Thoroughly enjoyed the course. Great content, activities and scenarios."

Introduction
Effective workplace communication is essential for building strong relationships, improving collaboration, and achieving positive outcomes. This practical and interactive course will help participants develop the skills needed to communicate clearly, confidently, and professionally in a wide range of workplace situations. Through topics such as active listening, assertiveness, questioning techniques, feedback, conflict management, difficult conversations, and written and telephone communication, delegates will learn how to adapt their approach, build trust, handle challenges constructively, and create more productive working relationships with colleagues, customers, and stakeholders.

"Very informative and engaging training."

Content

✅ Body language
✅ How we say it
✅ Active listening
✅ Asking the right questions
✅ Assertiveness
✅ Delegating
✅ Managing interruptions
✅ Giving and receiving feedback
✅ Handling difficult conversations
✅ The power of an apology
✅ Learning to say no
✅ Managing conflict
✅ Telephone communication
✅ Email communication

"Absolutely brilliant!"

Duration
1 day

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

Cost
from £750 per group

"I found this course very informative and will use lots of different techniques and content from today."

"Lots of interaction and Gary kept the focus relevant."

"Very enjoyable, informative and inclusive."

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Contact us

2023/2024 Winner of Staff Development Training Provider of the Year - Scotland Prestige Awards

2023/2024 Winner of Corporate Training Provider of the Year - UK Global Awards