Difficult Conversations in the Workplace

Difficult Conversations in the Workplace

A half-day training course to help you prepare and handle difficult workplace conversations

Introduction
Difficult workplace conversations are essential because they prevent problems from escalating, build trust through honesty, and create clarity about expectations and responsibilities. When handled well, they strengthen relationships and improve overall team performance.

Content

1. An overview of difficult conversations
Comon topics of difficult conversations
Common reasons we avoid difficult conversations
10 most common areas people want help with relating to difficult workplace conversations
The potential impact of not having the conversation

2. Communication foundations
Tone, body language, and timing
The problems with our listening skills
How to improve our listening skills
Questioning techniques

3. Models and frameworks for difficult conversations
The SBI Feedback framework
Steps to take before you have the conversation
Steps to take during the conversation
Steps to take to bring the conversation to an end
 How to use a conversation planning sheet
Ways to begin a conversation

4. De-escalation techniques
Reframing
Setting boudaries
When to pause or reschedule
When to involve HR or management

Duration
Half day

Location
Delivered at your premises (delivery facilities can be provided at an additional cost)

Cost
from £450 per group