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Telephone-based customer service to help build rapport and satisfy a caller's needs

Customer Service Telephone Techniques Training

A half day course to help develop the skills and techniques to handle all types of telephone calls

"As a result of this training I'll definitely be more confident and calm, especially when dealing with difficult calls."

This course covers professional telephone techniques and call handling etiquette.

At the end of the course you will be able to:

Answer and make telephone calls in a professional manner
Gather and record information
Build rapport and satisfy the caller's needs
Deal with difficult callers

"I'd recommend this training to everyone!"

The sessions are as follows:

Answering Calls
Making Calls
Effective Communication
Leaving a Voicemail Message
Gathering and Recording Information
Building Rapport and Satisfying the Caller's Needs
Dealing with Difficult Callers

"Very useful for handling difficult calls."

Half day or Full day

GBT Certificate of Attendance

Delivered at your premises (delivery facilities can be provided at an additional cost)

from £400 per group


Telephone Techniques has been delivered to Bridgewater Housing, Queens Cross Housing, Horne Engineering, Smith & Williamson, Ministry of Defence and many others.

Download the PDF Information Sheet for this course

Contact us

Winner of Best Creative Training and Development Firm - Scotland
2018 and 2019 UK Enterprise Awards hosted by SME-News


We have 20 years experience in the training industry and deliver our courses throughout the United Kingdom.