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Learn how to deal with critical incidents arising from challenging behaviour

Managing critical incidents

A half-day workshop aimed at exploring ways to deal with critical incidents involving potentially challenging behaviour

"I now have a better understanding of how to deal with incidents - remaining calm and having the confidence to handle the situation."

This course is designed for managers and staff members who might be faced with critical incidents arising from challenging behaviour from service users.

Understanding the behaviour cycle
The importance of boundaries and consequences
Delivering unwelcome news
De-escalation techniques

"Very interesting, with useful and practical techniques."

Half day

Delivered at your premises (delivery facilities can be provided at an additional cost)

from £400 per group

"I will now be more confident in diffusing a challemging situation."

You might also be interested in our Time Management workshops

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Winner of Best Creative Training and Development Firm 2018 - Scotland
2018 UK Enterprise Awards hosted by SME-News

An award-winning training provider